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February 2005 event
2004-2005 Competition Awards Celebration & Content Management Workshop
Capital Hilton Washington, DC
1001 16th Street, NW
Washington, DC 20036
Don't forget your business cards for networking!
2004-2005 Competition Awards Ceremony
Technical Publications, Technical Art, and Online Communication Competitions
Whether or not you participated in the competition this year, come out and see the winning entries, meet the judges, cheer on the winners, and enjoy a delicious lunch. This is a perfect opportunity not only for networking but for getting your eyes and hands on the state of the art in technical communication. Documentation managers, bring your teams to encourage their competitive spirit. Maybe you'll be encouraged to enter the competition next year!
Thom Haller will deliver the keynote address.
Content Management Workshop
A Workshop Facilitated by Leslie O'Flahavan
Increasingly, companies use content management systems to publish web content. And while a CMS may make publishing easier in some ways, it can present numerous other challenges.
- Some content contributors don't want to learn to use the CMS
- Some content contributors lack web writing skills
- Some companies don't have any web writing standards for diverse content contributors to follow
This workshop will present suggestions on how to help content contributors write well within the limits placed by the CMS. You'll learn about different CMS user interfaces and what makes writing within them easy or difficult. You'll also learn about effective ways to use the CMS to establish and illustrate web writing standards (and make it more likely that people will follow them). Finally, you'll review examples of CMS-published web content and to see how the CMS affects what gets published online.
About the Speakers
Thom Haller, teacher, consultant, speaker, writer, and user-advocate, has approximately 20-years of experience in training and performance improvement. He worked for many years for professional service firms and in 1996 he founded Info.Design (a consultancy and think tank) to apply the science of information architecture in the workplace. As principal of Info.Design, Thom teams with knowledgeable and user-focused consultants to support clients in the Federal Government, NGOs, Associations, and Universities.
As a teacher, Thom enables students to structure information so people can find it, use it, and appreciate the experience. He was among the first practitioners to offer coursework in the field of information architecture and user experience design (1998). He teaches courses in Business Writing, Information Engineering, Information Architecture, Information Design, Technical Writing, and Writing for the Web, Creative Nonfiction Writing, and other understanding-focused courses. He is the recipient of professional awards for developing instructional materials and was a recipient of USDA Graduate School's prestigious Faculty Excellence Award.
As a consultant, Thom creates the context for change in complex organizations. He explains fundamentals of information structure and provides diagnostic tools for learning more about the users' experience. He has seen "viral movement" of ideas on structure and process from the very few, to entire organizations.
As a speaker and storyteller, Thom presents strategies for decreasing user frustration and increasing organizational efficiency. He has served as keynote speaker for communication organizations and loves his work moderating panels of user-experience experts. In May 2004, Thom presented his "performance piece" Information Overload: A Love Story as the closing plenary speaker for the Society of Technical Communication annual conference.
Thom is the author of three instructional texts on writing for the web, information architecture, and structuring information in print and web. Info.Design's clients include, AARP, CHADD, USDA's Economic Research Service, World Bank, International Monetary Fund, National Education Association, Smithsonian Institution, U.S. House of Representatives, U.S. Department of Health and Human Services, D.C. Bar, Corporation for Public Broadcasting, and University of Maryland University College.
Leslie O'Flahavan and Marilynne Rudick started E-WRITE in 1996. Since then, E-WRITE has worked with organizations of every size and type, teaching them to create user-focused web content and to improve their email communication.
Leslie is especially interested in teaching writing to the front line administrative and support personnel who communicate with customers directly. She believes that writing is a teachable skill and that good writers are made, not born, so her approach to writing training is practical and hands-on. Leslie and Marilynne drew on their philosophy and experience in writing the book Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents.
Leslie has presented customized courses for Fortune 500 companies, Internet start-ups, federal and local governments, and nonprofits. Clients include American Airlines, Coca-Cola, Fannie Mae, Prudential, Humana, The College Board, Key Bank, Pan American Health Organization, the U.S. Air Force, and The National Wildlife Foundation. Participants in E-WRITE courses include high-level executives, marketing and web teams as well as customer service agents.
Date: Saturday, 5 February 2005
- 9:00 a.m. – 10:00 a.m.
- Workshop registration and display of winning entries
- 10:00 a.m. – 12:00 p.m.
- Content Management Workshop — Leslie O'Flahavan
- 11:15 a.m. – 12:15 p.m.
- Banquet registration and display of winning entries
- 12:15 p.m. – 12:45 p.m.
- 12:45 p.m. – 12:50 p.m.
- Introduction from Chapter President
- 12:50 p.m. – 1:15 p.m.
- Keynote Speaker: Thom Haller
- 1:15 p.m. – 2:30 p.m.
- Awards Ceremony
For more information about the awards banquet or workshop, please contact the Events Committee Manager.
The Awards Celebration luncheon includes:
- Baby green salad with caramelized walnuts, teardrop tomatoes, and a
white truffle vinaigrette dressing
- A choice of entrée:
- Grilled breast of chicken with dijon cream sauce, roasted red bliss potatoes, and bouquetière of fresh vegetables
- Grilled fillet of salmon with dijon cream sauce, roasted red bliss potatoes, and bouquetière of fresh vegetables
- Bowtie pasta with tomatoes, artichokes, and mushrooms, roasted red bliss potatoes, and bouquetière of fresh vegetables
- Chocolate decadence with raspberry sauce
- Colombian blended regular and decaffeinated coffee, hot tea, and iced tea
Fees and Registration
Chapter officers may attend the awards ceremony and workshop for free. Please complete the online reservation form so that we know which entrée to order for you.
Choose one of the following two fee structures.
(a $20-$30 discount):
Capital Hilton Washington, D.C.
1001 16th Street, NW
Washington DC 20036
Map and directions to The Capital Hilton Hotel in Washington, DC.