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Washington, DC - Baltimore Chapter Archives

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Wednesday, 17 April 2002

Topic: "We Are What We Measure: Metrics for Technical Communicators"

About the Event

Wondering whether you're productive and effective in your work? Admittedly, technical communicators have no single, proven formula for proving our productivity and effectiveness. This session explains why. Then it identifies the variety of measures used to assess the productivity and effectiveness of software developers and communicators working in other disciplines, and considers ways we can adapt these complex assessments to our work. We also explore the challenges in collecting credible data on productivity and effectiveness, and identify challenges in reporting this information to management.

Don't forget your business cards for networking and books for the book drive!

About the Speaker

photo of Saul Carliner

Saul Carliner is an internationally known expert on technical communication, information design, and e-learning. He has worked as a professor, consultant, and content designer and developer for organizations such as Bentley College, Berlitz, BellSouth, Georgia-Pacific, Guidant Corporation, IBM, Microsoft Corporation, University of Minnesota, UPS, and several state and federal government agencies. His research interests include the models, processes, techniques, and commerce of information design. His books include An Overview of Online Learning and Techniques for Technical Communicators. Saul is a fellow and past international president of STC, and holds a Ph.D. in instructional technology from Georgia State University.


6:30 p.m. - 7:00 p.m. Registration, dinner, and networking
7:00 p.m. - 8:30 p.m. Program


Coldcut and vegetarian subs
Pasta salad
Cut vegetables
Sodas and water


STC members: $10
Administrative Council members: $5
Student members or nonmember students: $5
Nonmembers: $15
Program only, member or nonmember: $5

Hughes Network Systems map


Hughes Network Systems
Lake Forest Facility (LFF)
100 Lakeforest Boulevard
Gaithersburg, MD  20877-2613
Phone: 301-428-5500

Map and directions to Hughes Network Systems in Gaithersburg, MD.

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